Refund Policy
Welcome to GlintSpring's Refund Policy. At GlintSpring, we take great pride in offering our customers delicious meals and excellent service. However, we understand that sometimes things may not go as planned, resulting in a need for a refund. This policy outlines the circumstances under which we may offer a refund and the process for submitting a refund request.
Eligibility for Refunds
Refunds may be granted for the following reasons:
- Incorrect order: If you receive food items that differ from what you ordered.
- Missing items: If your order is missing items that you were charged for.
- Quality issues: If the quality of the food you received did not meet reasonable standards.
- Inedible food: If the food you received is not safe to eat.
- Delayed order: If your delivery arrived unreasonably late, causing inconvenience.
Non-Eligible Items for Refunds
We cannot offer refunds for the following:
- Preference-based issues: If the dish did not meet personal taste preferences.
- Partially consumed food: We cannot process refunds for items that have been partially consumed.
- Damaged packaging: If the issue relates to cosmetic damage to packaging but the food itself is unaffected.
How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer service team promptly at +44 20 7946 0958 or through the contact form on our website glintspring.site.
- Provide details of your order, including your order number, the issue encountered, and any relevant photos, if possible.
- Submit your request within 24 hours of receiving your order.
Refund Processing
Once your refund request is received, our team will investigate and validate your claim. If approved, your refund will be processed back to your original method of payment within a certain number of days, depending on your card issuer's policies.
Contact Us
If you have questions or concerns about your order or this Refund Policy, please contact us at +44 20 7946 0958, or visit our website at glintspring.site. Our customer service team is here to ensure your satisfaction.
Policy Updates
This Refund Policy may be updated from time to time to reflect changes in our practices or services. It is your responsibility to review this policy periodically and be aware of any modifications.
Address
GlintSpring
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Last updated: April 1, 2023